Why Customer Loyalty Matters
Loyalty leaders use superior service as a competitive advantage to keep customers coming back—and 70% of a great customer experience comes down to the behavior of frontline employees.
So are your leaders coaching your front line employees to provide a better experience than your competitors? And is that service consistent across the organization?
At FranklinCovey, we help front line leaders inspire, train, and coach their employees to delight more customers. We also provide accurate customer service metrics for holding frontline teams accountable.
Within two to three years, our clients frequently delight 5-10% more customers—making a big impact on their bottom line and delivering a 5-10X return on their FranklinCovey investment.
All Customer Loyalty Solutions
Loyalty is earned one great experience at a time
LEADING CUSTOMER LOYALTY™
Unlike other customer-service training courses, Leading Customer Loyalty™ transforms frontline managers from the inside out.Learn more
WINNING CUSTOMER LOYALTY: THE 7 HABITS OF OUTSTANDING CUSTOMER SERVICE
Inspire your frontline employees to serve customers in ways that will delight them and increase their loyalty.Learn more