The challenge for first-level leaders

The 6 Critical Practices For Leading A Team

First-level leaders make a significant impact on every metric in your business: employee productivity and engagement, customer satisfaction and loyalty, innovation, and financial performance. Your first-level leaders are the “Difference-Makers” in your business.

The role of the first-level leader has always been tough and the realities of today make the role even tougher. People skills typically account for 80 percent of success in this role, yet many people are promoted because of their technical capabilities.



The 6 Critical Practices for Leading a Team is a special collection of carefully curated content from proven FranklinCovey offerings. The repurposed mindsets, skillsets, and toolsets provide first-level leaders with relevant and practical resources to help them excel in this tough and demanding role.

Develop a leader’s mindset

Explore the critical mindset shifts that will maximize your success as a leader of others.

Hold regular 1-on-1s

Increase engagement of team members by conducting regular 1-on-1s, deepen your understanding of team member issues, and help them solve problems for themselves.

Set up your team to get results

Create clarity about team goals and results; delegate responsibility to team members while providing the right level of support.

Create a culture of feedback

Give feedback to develop team member confidence and competence; improve your own performance by seeking feedback from others.

Lead your team through change

Identify specific actions to help team members navigate and accelerate through change and achieve better performance.

Manage your time and energy

Use weekly planning to focus on the most important priorities, and strengthen your ability to be an effective leader by applying the 5 Energy Drivers.

Product Includes

  • Participant Guide
  • Practice Cards
  • An opt-in, email-driven, digital-learning track over a 12-week period

“Most people do not listen with the intent to understand; they listen with the intent to reply.”


The Outcome

This solution equips first-level leaders with the essential skills and tools to get work done with and through other people.

The program is ideal for new first-level leaders who need to transition successfully from individual contributors to leaders of others. It also applies to leaders who have been in their roles for some time, and are looking for practical and relevant guidance on how to effectively lead and manage their teams.

This Solution Helps:

  • Fast- track development of emerging leaders
  • Equip leaders with the basic skills and tools every manager needs but few receive
  • Level-set leadership skills across an organization so that all managers use a common skillset and toolset