{"id":31,"date":"2020-10-30T11:12:01","date_gmt":"2020-10-30T11:12:01","guid":{"rendered":"http:\/\/34.125.46.169\/?page_id=31"},"modified":"2025-12-16T16:16:17","modified_gmt":"2025-12-16T16:16:17","slug":"netpromoter","status":"publish","type":"page","link":"https:\/\/www.franklincovey.de\/en\/solutions\/netpromoter\/","title":{"rendered":"netpromoter"},"content":{"rendered":"\n<section class=\"block block-cta-hero \">\n\t<div class=\"uk-flex uk-justify-sb\">\n\t\t<div class=\"hero-content\">\n\t\t\t\t\t\t\t<div class=\"breadcrumbs\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"linked\">Courses<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h1>Net Promoter System<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"hero-image\">\n\t\t\t<img \n\t\t\t\tsrc=\"https:\/\/www.franklincovey.de\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                \t\t\t\tdata-src=\"https:\/\/www.franklincovey.de\/wp-content\/uploads\/sites\/7\/2022\/04\/net-promoter-system_header.jpg\"\n\t\t\t\talt=\"\"\n                \t\t\t\twidth=\"430\" height=\"435\"\n\t\t\t\tclass=\"image-main lazy\">\n\t\t<\/div>\n\t<\/div>\n\t<span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\" data-id=\"block_d45785f4000c7b8846359bfb15910f25\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Turn customers into brand advocates.\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>There\u2019s a customer service disconnect between executive directives and frontline execution.<\/p>\n<p>While many executives talk about the importance of customer loyalty, there is a big disconnect between what CEO\u2019s are saying and what customers are feeling about their companies. Strategic corporate decisions are important, but frontline behavior at each location primarily determines whether a customer has an experience that\u2019s just satisfactory\u2014or one that delights.<\/p>\n<p>At FranklinCovey, we take a unique approach to improve customer experience. Rather than top-down prescriptions driven by corporate data analysts, we advocate for a bottom-up approach powered by the employees on the frontlines.<\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-video-player\">\n    <div class=\"uk-flex\">\n        <div class=\"player-text-container\">\n            <div class=\"player-text\">\n                                <p>Are your customers loyal?<\/p>\n                            <\/div>\n            <div class=\"player-buttons\">\n                            <\/div>\n        <\/div>\n                        <div class=\"player-video\">\n                    <iframe\n                        title=\"Are your customers loyal?\n\"\n                        src=\"https:\/\/players.brightcove.net\/1302165881001\/x3P9v0DEc_default\/index.html?videoId=4684882451001\" allowfullscreen=\"\" allow=\"encrypted-media\"><\/iframe>\n                <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\" data-id=\"block_8668f518bcb172050d7fa95169289af8\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Course Details\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <h3>Let your frontline own the customer experience.<\/h3>\n<p>Imagine if every one of your teams or locations delighted 80% or more customers. What would that be worth?<\/p>\n<p>Truly great customer service can only come from holding frontline employees accountable. Empower your teams to discuss ideas, vote on the best ones, and then run thoughtful experiments to tackle customer service issues directly. Use their firsthand insights to help define what a great experience should look like. With great customer experiences comes loyalty that will transform customers into promoters.<\/p>\n<h3>Our Net Promoter System (NPS) helps organizations:<\/h3>\n<ul>\n<li>Accurately measure customer service for every team.<\/li>\n<li>Identify your strong and weak frontline leaders.<\/li>\n<li>Analyze and share feedback in simple, meaningful ways.<\/li>\n<li>Train and coach leaders how to delight more customers.<\/li>\n<\/ul>\n<h3>Thrive in a customer-driven world.<\/h3>\n<p>At FranklinCovey, we help organizations build a winning culture, which is the common denominator among all great organizations. Get the culture right, and frontline attitude and behavior will follow.<\/p>\n<p>With over 20 years of measuring and improving the customer experience, our team along with Fred Reichheld, creator of the Net Promoter System, we don\u2019t just gather customer feedback, we help you improve it to grow your business faster.<\/p>\n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-lead-gen\">\n        <div class=\"uk-child-width-1-2@m uk-child-width-1-2@s uk-grid-match\" data-uk-grid data-uk-height-match=\"target : .title\">\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-light-blue \">\n                                            <p class=\"gen-category\">Free Guide<\/p>\n                        <div class=\"title\">Manage Your Energy to Do Your Job Well <div class=\"carret\"><\/div><\/div>\n                                                <div class=\"gen-text\">\n                            <p>Use this guide to identify areas where you&#8217;re putting yourself at risk of burnout.<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/pages.franklincovey.co.uk\/7-Habits\/manage%20your%20energy.html \" class=\"btn btn-white\" target=\"_self\" alt=\"Download\">Download<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-purple \">\n                                            <p class=\"gen-category\">Register for an Event<\/p>\n                        <div class=\"title\">Live Events and Keynotes <div class=\"carret\"><\/div><\/div>\n                                                <div class=\"gen-text\">\n                            <p>Explore our selection of free webinars and keynotes hosted by our world-class experts.<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/www.franklincovey.de\/en\/events-series\/\" class=\"btn btn-white\" target=\"_self\" alt=\"Learn More\">Learn More<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-how-to-experience\">\n    <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"headings\">\n            <div class=\"title\">How to Experience FranklinCovey Content<\/div>\n                            <p class=\"subtitle\">\n                    This course is included in the FranklinCovey All Access Pass<sup>&reg;<\/sup>. This pass provides your organization unlimited access to all of our content, whenever and wherever you need it.                 <\/p>\n                            <div class=\"cta-container\">\n                    <a class=\"btn btn-primary\"\n                        alt=\"Learn More\"\n                        href=\"\/engage-with-us\/all-access-pass\/\"\n                        target=\"_self\">Learn More<\/a>\n                <\/div>\n                    <\/div>\n        <div class=\"image-container\">\n            <img decoding=\"async\"\n                src=\"https:\/\/www.franklincovey.de\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                data-src=\"https:\/\/www.franklincovey.de\/wp-content\/uploads\/sites\/7\/2022\/01\/man-in-glasses-and-fake-earbuds-entranced-by-screen.jpg\"\n                alt=\"\"\n                class=\"bw-to-color lazy\" \/>\n        <\/div>\n    <\/div>\n    <div class=\"uk-grid-small uk-child-width-1-2@m uk-child-width-1-3@l experiences\" data-uk-grid>\n                        <div class=\"experience\">\n                            <div class=\"lower-title\">Live-Online<\/div>\n                <p>Dynamic education and development, available online from any location.<\/p>\n                            <\/div>\n                                    <div class=\"experience\">\n                            <div class=\"lower-title\">In-Person<\/div>\n                <p>Expert education and development delivered face-to-face.<\/p>\n                            <\/div>\n                                    <div class=\"experience\">\n                            <div class=\"lower-title\">On Demand<\/div>\n                <p>Content available to your people anywhere, any time.<\/p>\n                            <\/div>\n                        <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n<section class=\"block block-customer-stories \">\n    <h2 class=\"title\">Customer Stories<\/h2>\n    <div class=\"accordion\" data-uk-height-match=\"target: h2\">\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Enterprise Rent-A-Car<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/www.franklincovey.de\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/www.franklincovey.de\/wp-content\/uploads\/sites\/7\/2022\/01\/MRK22105550-Image-for-Enterprise-Customer-Story_300X520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Satisfying Customers to Out-Compete the Competition<\/h3>\n                                                        <p>Enterprise Rent-A-Car was seeking to completely satisfy all customers will generate growth for the company and all employees. See how they focused on customer loyalty and went from the bottom of the rental car food chain to the top in just a few short years.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/www.franklincovey.de\/en\/case-studies\/the-enterprise-rental-car-story\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_self\"\n                                        title=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Client Spotlight &#8211; Nonprofit<\/h2>\n                    <a href=\"#\" class=\"plus\" title=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img loading=\"lazy\" decoding=\"async\"\n                            src=\"https:\/\/www.franklincovey.de\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/www.franklincovey.de\/wp-content\/uploads\/sites\/7\/2022\/01\/non-profit_300x520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\"\n                            width=\"296\"\n                            height=\"513\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Empowering First-Level Leaders to Inspire and Influence Results<\/h3>\n                                                        <p>One of the largest nonprofits in the western United States had a sprawling mission and too many good ideas. With the help of FranklinCovey&#8217;s All Access Pass<sup>&reg;<\/sup>, the organization was able to prioritize and inspire results, improve revenues, and increase customer satisfaction.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"https:\/\/www.franklincovey.de\/en\/case-studies\/client-spotlight-nonprofit\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_self\"\n                                        title=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-colorful-link-farm\">\n    <div class=\"link-farm-inner\">\n        <h2>Resources<\/h2>\n                        <div class=\"farm-links\">\n            <div class=\"farm-grid\" style=\"grid-template-columns: repeat(3, 1fr);\">\n                            <div>\n                    <div class=\"farm-link  color-\">\n                                                    <a href=\"https:\/\/www.franklincovey.de\/en\/resource-center\/\" target=\"_self\">Resource Center<\/a>\n                                            <\/div>\n                <\/div>\n                            <div>\n                    <div class=\"farm-link  color-\">\n                                                    <a href=\"https:\/\/msb.franklincovey.com\/\" target=\"_blank\">Mission Statement Builder<\/a>\n                                            <\/div>\n                <\/div>\n                            <div>\n                    <div class=\"farm-link  color-\">\n                                                    <a href=\"https:\/\/www.franklincovey.de\/en\/blog\" target=\"_self\">FranklinCovey Blog<\/a>\n                                            <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n<section class=\"block block-full-width-form \">\n    <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"fw-intro\">\n                                        <div class=\"title\">Engage with us. 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