{"id":32,"date":"2020-10-30T11:12:01","date_gmt":"2020-10-30T11:12:01","guid":{"rendered":"http:\/\/34.125.46.169\/?page_id=32"},"modified":"2025-12-16T16:03:43","modified_gmt":"2025-12-16T16:03:43","slug":"leading","status":"publish","type":"page","link":"https:\/\/www.franklincovey.de\/en\/solutions\/leading\/","title":{"rendered":"Leading Customer Loyalty\u00ae"},"content":{"rendered":"\n
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Leading Customer Loyalty®<\/span><\/h1>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t
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Engage your team to win the heart of every customer.\n<\/h2>\n <\/div>\n
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Are your customers loyal to your organization? More than 70% of what makes a customer experience great is the behavior of frontline employees. Great behavior doesn\u2019t happen without inspiration and accountability, and that requires a bottom-up approach\u2014not the typical top-down corporate method. If your employees are enthusiastic promoters of your organization, the sentiment will resonate with your customers too.<\/p>\n \n <\/div>\n <\/div>\n <\/span>\n<\/section>\n\n\n

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Free Guide<\/p>\n

Manage Your Energy to Do Your Job Well
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Use this guide to identify areas where you’re putting yourself at risk of burnout.<\/p>\n <\/div>\n

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Explore our selection of free webinars and keynotes hosted by our world-class experts.<\/p>\n <\/div>\n

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Learn more about Leading Customer Loyalty<\/em><\/p>\n <\/div>\n

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Course Overview\n<\/h2>\n <\/div>\n
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Introduction<\/h3>\n

Leading Customer Loyalty<\/em> is a one-day work session for frontline managers to learn the principles and practices needed to win the hearts of employees and their customers. Managers leave with a clear understanding of how to model, teach, and reinforce empathy, responsibility, and generosity.<\/p>\n

What You’ll Learn<\/h3>\n

In this course, participants will learn how to:<\/p>\n